Where is Calakmul? Mexicana confusion.

Your session reference number is 107406634
Victor.Ruiseco entered chat session
Victor.Ruiseco Thank you for choosing Mexicana.
Victor.Ruiseco Ms.Kristi.
You yes?
Victor.Ruiseco May I have your reservation code to verify it please.
You that is one part of the problem - we didnt recieve it
Victor.Ruiseco In this case you have to contact us at: 1 800 531 79 21 to verify if the charge went through please.
You we managed to enter the credit card details and submitted it and then it returned to front page
You ok,, so we have to call?
Victor.Ruiseco Yes please to check with your credit card information if the card was charge.
You OK, we will try that
You thank you
Victor.Ruiseco Have a great evening and thank you for choosing Mexicana .
Victor.Ruiseco Ms.Kristi.
You Roger, Roger - Session over